Understanding Client
Being self-financing, depends on our clients.
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AJA Bangladesh Limited is a private Limited company specialising in Certification, Verification, Inspection and Training with high technical content, which provide diversified solutions according to the needs of companies, international groups, and institutions of all sizes. So, whether you are a small-sized company operating locally, or a multinational operating on a global scale, AJA Bangladesh Limited provides you with customised services that give you concrete and recognised solutions to your needs.
Being self-financing, depends on our clients.
We offer a value-added service .
“ELEVATING STANDARDS, EXCELLENCE IN CERTIFICATION, TRUST IN EVERY SEAL, TOGETHER”
ISO certification training teaches organizations how to comply with international standards , which are used to ensure products and services are safe, reliable.
"ISO verification" typically refers to the process of confirming international standards for quality, safety, efficiency the authenticity and validity of an organization's.
An ISO audit is a independent review of an organization's systems and processes to verify compliance with International Organization for Standardization standards
ISO certification is an official approval from an external body that an organization follows specific international standards for quality, safety, or efficiency
AJA Bangladesh Limited provide value added service at your supply chain certification, verification, Inspection and training.
Our audit teams are not only well qualified to carry out the assessment, they also have industry experience and knowledge in the client’s business sector in different graphical locations
Being self-financing, depends on our clients. We understand their needs and feelings and welcome their comments. Client feedback is also integrated into our business planning systems and procedures.
The entire audit is carried out in a manner to ensure client satisfaction with our service. Any complaints received are reviewed by our independent Impartiality Committee which made up of industry experts.
Meeting is held with the client during which the results are explained. The client is asked to confirm the findings and is given opportunity to clarify any misunderstandings affecting the result.
Contact AJA to discuss the standard, scope and number of sites. We confirm sector competence and issue a tailored quotation.
Complete the application form and sign the agreement setting out the audit programme, fees and both parties' obligations.
The certification process usually involves two main audits.
The certification body makes a decision regarding certification.
They conduct interviews, review records
Full recertification audit before the end of the 3-year cycle to renew the certificate.
If all goes smoothly, you can expect your certificate within 2 weeks after the Stage 2 audit closes.
However, Tempo can only issue your certificate once all these things have happened:
1. (If there are non-conformities) you’ve completed the Corrective Action Plan to close these non-conformities
2. Your auditor has approved your Corrective Action Plan (if the auditor has comments/questions on your Corrective Action Plan, they will send these to you – so you’ll need to respond to those before we can close them)
3. The auditor has finalised your report (typically within 1 week after audit)
4. Tempo has finalised its technical review of the report (typically within a few days of auditor submitting the report)
The biggest potential delay in the above scenario is the corrective action plan being finalised by yourselves, so if you’re in a hurry to get your certificate, please make sure you move through it quickly!
And if you have an urgent need for your certificate, make sure you relay this requirement to Tempo. We will always do our best to expedite requests to support your needs – although we note that we always need to follow the above steps.
As standard, we schedule 8 hour audit days and share calendar invites to block out the dates in advance. The calendar invites typically start at 9am UK time and finishing at 5pm UK time. Often the auditor schedules some time at the end of the day (from 3pm-ish) to gather evidence and review the notes, which means that your day might end a bit earlier.
If you have a preference to change the audit times (e.g. move the start time to 8am or 10am UK time – and finish one hour earlier or later accordingly), let us know and we will aim to update. A 1 hour or 30 minute earlier or later start time should rarely be a problem – but ultimately, it will be for the Auditor to confirm this works for their schedule, since they are responsible for managing the audit.
Nearly every certification audit results in at least some major or minor non-conformities, so do not be concerned if you have these (perhaps even well over 10). It’s not a big concern – and it’s most important that you focus on learning from them and resolving them quickly.
The auditor will notify you when this happens, and you will be able to resolve them after the audit in your Corrective Action Plan, so that Tempo can proceed to issue your certificate. See the “Closing Non-Conformities raised at an ISO 27001 audit” section below for more details about this process.
The Audit Plan will set out a schedule which will include a lunch break and a shorter morning and afternoon break.
But don’t worry if you need to take additional breaks, or adapt the schedule – our auditors are flexible. If the audit needs to change based on how it’s progressing or your circumstances, then it can do. Feel free to ask for breaks whenever needed. We understand that remote audits, , might come with occasional interruptions (whether you need to get the door for a delivery, or make another cup of tea) – that’s no problem at all! Just let the auditor know and you can take 5/10 minutes!
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Unit 5 Middle Bridge Business Park
Bristol Road Portishead BS20 6PN UK
Rm B201, Xinqiao Business Center, No 352, Waihuan Road, Minhang District, Shanghai 201199, China
2591 North Dallas Tollway Suite 300 Frisco, Texas, 75034
S-5, II Floor, Richmond Plaza, Rajaram Moahn Roy Road, Bangalore - 560025 India
House 27, Road-2,
Dhaka 1230, Bangladesh
60 Paya Lebar Road #10-33 Paya Lebar Square Singapore 409051